A dedicated Account Manager – providing comprehensive support and access to information – always ready to respond to the unexpected
Support
We provide a comprehensive support system, with a dedicated Account Manager, and access to information when you need it.
This enables our Engineers to arrive at the right place, at the right time, with all they need to complete their work on time and to a high specification.
Helpdesk
Our Helpdesk is available to you 24 hours a day. We’re always ready.
Account Management
- A dedicated Account Manager giving you one regular and familiar point of contact with your Head Office and Facilities Manager.
- Identifying works required before visiting, to ensure we have the correct materials and equipment to complete the job.
- Understanding your environment and knowing in advance any access issues, to ensure our Engineers give your premises their full attention.
- Online access to our logging system where you can submit issues as they arise as well as being able to monitor jobs as they are carried out.
